Privacy Policy

Privacy Policy of ZIPTHOUGHT PTY LTD

Introduction

ZipThought Pty Ltd ('ZipThought', 'we', 'us', 'our') recognises the importance of protecting personal information and is committed to complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy outlines how we collect, use, disclose, and protect personal information.

Collection of Personal Information

• Types of Information Collected: We collect information necessary for the business services we provide, including contact details, professional details, and other information relevant to our business relationships.

• Method of Collection: Information is collected via direct interactions, through our website, during service provision, and from third parties in a manner that is lawful, fair, and not intrusive.

Inquiry Handling

• Personal Information Collection: When you submit an inquiry to ZipThought, we collect personal information relevant to addressing your query. This may include your name, contact information, and details about your request or concern.

• Use of Information: The personal information collected through inquiries is used solely for the purpose of responding to and managing these inquiries. ZipThought commits to not using this information for any other purpose without your explicit consent.

• Provision for Market Research: Information from inquiries may be used for internal market research purposes to enhance ZipThought's service offerings. You have the right to opt-out of their information being used for market research purposes by indicating the request accordingly.

Use of Personal Information

• Purpose: Personal information is used solely for purposes related to our business services, including providing, managing, and improving these services, as well as compliance with legal obligations.

• Limitations: We will not use personal information for purposes other than those for which it was collected without obtaining prior consent.

Disclosure of Personal Information

• Circumstances: Personal information may be disclosed to third parties where necessary for the provision of our services, to comply with legal obligations, or with the individual's consent.

• Safeguards: Adequate measures are taken to ensure that third parties protect the privacy of the personal information they are provided with.

Data Quality and Security

• Accuracy: We take reasonable steps to ensure that the personal information we collect is accurate, complete, and up-to-date.

• Security: Personal information is protected from misuse, loss, unauthorised access, modification, or disclosure through appropriate physical, electronic, and managerial procedures.

Usage of Cookies

• Definition and Purpose: ZipThought uses cookies on our website to enhance user experience, facilitate website navigation, and personalise content. Cookies are small text files stored on your device that help us understand how our site is used and enable certain functionalities.

• Types of Cookies: We deploy both session cookies (which expire once you close your browser) and persistent cookies (which stay on your device for a set period or until you delete them). This may include cookies for site performance, analytics, personalisation, and advertising.

• User Consent: By using ZipThought's website, you consent to the use of cookies as described. You have the option to refuse or limit cookies through your browser settings, though this may affect your website experience.

Analytics and Tracking

• Data Collection: ZipThought utilises web analytics services, such as Google Analytics, to collect data on website usage. This includes information on page visits, duration of sessions, and user interactions with the site.

• Use of Data: The data collected through analytics services is used to improve website functionality, understand user engagement, and guide our content strategy. This helps us offer a more tailored and efficient online experience.

• Privacy Protection: All data collected through analytics is processed in aggregate form, ensuring individual user anonymity. ZipThought is committed to respecting user privacy and adheres to applicable data protection laws in the processing of this data.

• Opting Out: Users who wish to opt out of analytics tracking can do so through the settings provided by their web browser or through specific opt-out tools provided by analytics services (e.g., the Google Analytics Opt-out Browser Add-on).

Data Sharing and Confidentiality

• Limited Sharing: Information collected through cookies and analytics may be shared with trusted third-party service providers to the extent necessary for providing the services described. All third parties are vetted to ensure they provide adequate data protection and are bound by confidentiality agreements.

• Security Measures: ZipThought implements robust security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, cookie data, and analytics insights.

Access and Correction

Individuals have the right to access and correct their personal information held by us, subject to certain exceptions under the law. Requests for access or correction should be made in writing.

Complaints and Enquiries

If you have any complaints or enquiries about our handling of personal information, please contact us directly. We will respond promptly and aim to resolve any issues in accordance with our obligations under the Privacy Act 1988 (Cth).

Changes to Our Privacy Policy

This policy may be updated from time to time to reflect changes in our practices or legal obligations. We encourage individuals to review it periodically.

Contact Information

For any privacy-related concerns or queries, please contact us at:

• Email: legal@zipthought.com.au 

• Address: Ground Floor, 470 St Kilda Rd, Melbourne VIC 3004